Our exclusive Super 7 Satisfaction Guarantee makes it easy, convenient and safe for you to shop at Natural Wellness® 24 hours a day, 7 days a week. We guarantee the finest quality, service and security available online today.
Our goal: to WOW you. To treat you in such a way that all you can say is "WOW."
We are not a large scale conglomerate run by board members with multi-million dollar salaries. Since 1996, we have been a "family" of everyday people with genuine health concerns and a desire to offer high quality products to help you and ourselves maintain a healthy lifestyle.
Outstanding Customer Service
When you contact us, you will always be greeted by a knowledgeable, professional, friendly and cheerful "family" member who is located in our headquarters in Montgomery, NY. We do not outsource our customer service, for any reason, and are proud to say we have a 100% customer service satisfaction rate (1).
Our offices are open from 9am-5pm EST during weekdays. Remember, you can still order on our website 24/7, send us an email or leave a message on our secure voicemail system at 1-800-364-5722. We'll promptly reply to your request on the next business day.
90-Day Money Back Guarantee
Our products are guaranteed to give you 100% satisfaction in every way. If you are not completely satisfied with a product you purchased from us for any reason, return it to us within 90 days of purchase, and we will issue you a complete refund of the purchase price (less shipping and handling).
For any nutritional supplement you try for the first time, in addition to refunding you the purchase price, we will refund your shipping and handling, AND we will even pay for the return shipping back to us (2). Your health is our primary concern. We take the risk out of trying something new.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us or email us so that we may provide you with this required information. In addition, for products purchased in a store, and not from the Natural Wellness® family of websites, the original sales receipt, lot number and UPC from the package must accompany all returns.
Fast and Reliable
Our orders are shipped promptly, either the same day or the next business day after your order is received. If, for any reason, your order must be delayed, we will contact you immediately. And with a 99.8% accuracy rate, you can be sure you will receive exactly what you ordered (3).
Secure and Safe Ordering
Shop with confidence. We use state-of-the-art encryption technology to ensure the secure transmission of any personal information you provide while using our site. All transactions on our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure." Learn more about our secure online transaction system.
We appreciate the trust you place in Natural Wellness, and we are committed to respecting your privacy and the security of your personal information. All personal information we collect (including name, address, telephone number, email address, transaction information and credit card information) are treated with the utmost privacy. Any and all information collected on our site is kept strictly confidential. We never sell, rent, trade or swap your personal information with any other company or individual for any reason except as required by law. Learn more about our privacy policies.
Convenient, Risk-Free Re-Orders
To ensure you never run out of needed nutritional products, we offer our unique, convenient, hassle-free and flexible EasyAutoShip™ savings plan that you can tailor to fit your individual needs. When you join this no-risk plan, you determine which products and quantities to receive and how often you want to receive them.
By joining the EasyAutoShip™ savings plan you receive discounted pricing and shipping and handling as well as reminder emails to inform you your products are due to ship. You have total flexibility. There is no obligation. You can cancel at any time or you can easily call or email us to change the shipment date of your next order or modify any attribute of your EasyAutoShip™ plan.
- Based on anonymous, customer survey responses received in 2015.
- Applicable only in the 48 contiguous states via the US Postal Service.
- Based upon accuracy of orders shipped between January 2015 and December 2015.