We are committed to protecting your personal information and privacy on all our Natural Wellness® websites. Neither your name nor anything about you is rented with any other non-affiliated company or agency.
Your privacy on our websites
You can visit and enjoy our websites without disclosing any personal information about yourself. However, we offer some special services, and for you to take advantage of any of these services, we will need you to share with us certain personal information about you including, but not limited to, first and last name, billing address, shipping address, e-mail address, and telephone number(s). Any personal information that you share with us (and with the business partners that assist us in fulfilling your order and/or help this site function) is kept absolutely private.
Types of personal information we may gather
- Purchases - When you place an order, you give us your name, address, phone number and e-mail address plus credit card information. If you create an online account with us, so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), credit card and billing information.
- Catalog requests - We need your name and address in order to mail you a catalog. We also require a phone and/or e-mail contact, in case the address is wrong. To stop receiving catalogs, simply call 1-800-364-5722 or use our online contact form.
- Special Offers and Promotions - When you provide your e-mail address we may also send you e-mails or mailings with special offers and promotions. If you don't want to receive these you can unsubscribe at any time.
- E-mail newsletters - We need your e-mail address. It will never be rented to anyone. If you have further questions, please call us toll-free at 1-800-364-5722 or e-mail us using our contact form. If you don't want to receive these you can unsubscribe at any time.
Information Automatically Collected
We use automatic methods such as cookies and single-pixel GIF images alone or in combination with personally identifiable information you choose to provide us, to make our websites work better, to understand websites' usage and trends, deliver a more personalized experience and to improve our content and offerings.
Examples of the information we collect and analyze using such methods include, without limitation: the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; Natural Wellness® login name and password; browser type and version, operating system, and platform; purchase history, which we may aggregate with similar information from other customers; the full Uniform Resource Locator (URL) clickstream to, on, and from our websites, including date and time; cookie information; Natural Wellness® products you viewed or searched for; and your Natural Wellness® purchase history. We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to Natural Wellness® pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We do not transfer cookies associated with our websites to any other company, nor do we authorize any other company to access the cookies we have placed on your computer's hard drive.
We do not install any spyware or adware in connection with our websites, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. "Spyware" or "adware" is any software which has been downloaded to and/or installed on an Internet user's computer, without the user's actual consent, and facilitates the distribution of any commercial message to the user. If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred.
Our business partners
In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service, DHL, FedEx, and the U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose.
We also contract with an outside service, Google Analytics, to help us better understand your use of our websites. This services places cookies on your computer to collect various kinds of information for us related to your use of our websites, so that we may continue to refine and improve the sites for our customers. We do not allow Google Analytics to collect any credit card, user name or password information, nor is it allowed to use data that is collected for us for any other purpose. Additionally, this service is contractually required to maintain all the information collected for us in strict confidence. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Removing your name from mailing lists
If you would like to be removed from our mailing list, please call 1-800-364-5722. You can also contact us using our online contact form. Please include your name and mailing address in the message.